4th Sept. 2012. I conducted a Process Excellence (PEX) Workshop for Maersk Line Jeddah Employees.
The training was a full day event and covered many Operational Excellence concepts such as
- Value in the Eyes of Customer
- PDCA (Plan, Do, Check, Act)
- Fishbone Analysis (Ishikawa),
- Types of Waste and Identification (ISWIMTOO),
- SMART Objectives
- Pareto
- 5WHYs
Importantly the focus was on how the employees can use it in their day-to-day work and personal life as well.
The participants appreciated the fact that through this training session they are able to look at their daily routine activity / process with a different pair of glasses, as they have learned how to identify improvement opportunities in their processes and how to get deeper to identify the problems in order to be able to solve. The training also included an excellent Video to explain the concept of Process Excellence and its importance in the fast Changing World.
The workshop started with the concept of Importance of “Value in the Eyes of Customer” and encouraged the participants to focus in putting some of tools to action in their work place and beyond in order to get the best out of this learning. I and my team conducted the training describing the tools and their benefits with examples
The workshop also included 2 simulation exercises, one before and the other after the explanation of the concepts in order to illustrate the application of the concepts and how we can benefit from process understanding and exploring potential improvements.
During the exercise, the trainees were split into 3 cross functional teams competing on creating / producing happy faces and a huge improvement was visible in the second exercise in which all the teams had produced better results with improvements up to 100% vs. the first exercise.
The plan is to manage similar regular sessions for the organization and keep the necessary follow up in order to ensure that employees are assisted in the journey and optimally benefit from the PEX methodology.
